Support Center

If you have any questions, please contact customer support via forum or email. We will serve you 7*24 wholeheartedly.
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Appeal Ban or Suspension

Last Updated: Feb 28, 2018 04:53PM PST

Common Problems

My account is showing as banned or suspended.

If one of your game licenses has been silenced, suspended, or closed due to a violation, you can appeal the penalty by submitting a support ticket.

Before you submit an appeal, review the following:

  • The account holder is responsible for the account's behavior. We apply penalties no matter who was playing at the time. Extenuating individual circumstances will not lead to the removal of a penalty.
  • Repeated or abusive appeals won't help your case. Appeals sent after a final review may be ignored.
  • If you believe your account was compromised, follow the steps listed on the Account Hacked support page.
  • If your account is suspended or banned from the forums, refer to our Troubleshooting Forum Issues page.
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