If one of your game licenses has been silenced, suspended, or closed due to a violation, you can appeal the penalty by submitting a support ticket （https://fb.gamesamba.com/help/new）.

Before you submit an appeal, review the following:

> The account holder is responsible for the account's behavior. We apply penalties no matter who was playing at the time. Extenuating individual circumstances will not lead to the removal of a penalty.

>  Repeated or abusive appeals won't help your case. Appeals sent after a final review may be ignored.

>   If you believe your account was compromised, follow the steps listed on the Account Hacked support page.

>  If your account is suspended or banned from the forums, refer to our Troubleshooting Forum Issues page.