Support Center

If you have any questions, please contact customer support via forum or email. We will serve you 7*24 wholeheartedly.
A place to communicate with other players, make new friends and interact with support team.

Account Related

  • How can I change my password?

    1. Log into by clicking the "Login" button at the top.2. Click the "Account Setting" button that appears after logging in.3. Go to the "Change Password"

  • What should I do if my account got hacked?

    Many of the incidents reported as "hacked" are the result of shared/sold/traded accounts where those other than the original registrant has access to all the information, including email acc

  • I bought an account from another user, can you change the account info for me?

    Unfortunately, it is against GameSamba policies to sell or buy an account(s). We will deactivate any account that has been found to be sold or bought. We are also unable to provide account support ser

  • I can’t log into the games and the website anymore, what happened?

    Please Contact Customer Support ( and we'll investigate the cause. Be sure to include information like when you started being unable to log in and if there ar

  • Appeal Ban or Suspension

    If one of your game licenses has been silenced, suspended, or closed due to a violation, you can appeal the penalty by submitting a support ticket ( you su

  • That Name is Unavailable

    Common Problems>Cannot create character with name I want, says it is not available>Deleted a character and cannot restore, says name is takenCharacter names may not always be available. If you c

  • How to verify my email?

    Go to account settings at the top right corner of the website. Click the blue verify button on next to the email. It will send you and email to verify, do so. Then your email will be verified.

  • Personal Information Correcting and Deleting

    How can I request for deleting my personal data on the Gamesamba website? If for any reason you are concerned with the way we are using your personal information, or would like to correct or requ